The latter means I now have to get some other software installed on my mother's devices remotely. Unfortunately they don't provide a paid service for home users and the commercial one is very expensive so I'm at a crossroads where I either bite down on the pillow and pay for a commercial licence even though I'm not using it commercially while they annoyingly promote their service to home users as free or, I find an alternative. I realise it's free but I would rather pay for it if it means not having to hold my breath every time I use it. I submitted the friggin' declaration to TeamViewer over a week ago but haven't received anything back yet and there's no way of chasing it up. Unfortunately she's run into problems with the phone but out of the blue, TeamViewer has decided that I am using their service for commercial purposes thus restricting my access to my mother which in-turn has stressed her out even more and I can no longer help her properly. My father is currently very unwell after being diagnosed with cancer so as you can imagine she is stressed out with receiving and making phone calls for appointments and so forth from medical practices etc. Also, I log into her laptop every 10 days or so to help her order her groceries online. I told her not to worry as I can always log into her phone and either sort issues out or show her what to do. I finally managed to switch her old, dying Galaxy Note 3 to the Galaxy A8 (obsolete but better than the current budget Samsung models) the other week when I finally managed to visit her for the afternoon.
I am actually getting sick of this and it came to a head recently. The only problem with TeamViewer is that despite being free for non-commercial users (that's me) it often decides that I am using their service for commercial purposes, therefore, restricts my access whereby I have to submit a declaration stating that I am not using their service for commercial purposes before they decide to derestrict my account with them. As far as I am aware, the combination of their QuickSupport app and most Samsung phones (KNOX) is the only thing going that allows me to actually remotely take control of her phone from my PC or laptop. I use TeamViewer for supporting my family and accessing my own PCs but most importantly my 80 year old mother who often needs help with her laptop and Android phone.
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